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Russian State Library for Young Adults

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First Virtual Reference Service

The Virtual Public Library Reference and Information Service is the international project which unites 27 libraries in Russia, two libraries in Ukraine and one in Kazakhstan. The project started in 2000 based on the first «Virtual Reference Service» in the Runet which was created by Russian State Library for Young Adults specialists (who at that time worked for the Kievskaya Central Library System). Here the specially trained staff with professional certificates answer the users’ questions. There is also an archive which contains more than 83 000 questions and answers.

Website: http://library.ru/help

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